Privacy Policy

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We respect your privacy as much as we love fashion

We know you care about how your personal information is collected, used and shared. This Privacy Policy explains what data we collect from you, how we use it, and what controls you have.

1. Introduction

This Privacy Policy applies to abercrombie and fitch’s websites, mobile apps, and related services, collectively referred to as the “Services.”

We may collect personal identification information from users in a variety of ways in connection with activities, services, features or resources we make available. By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information Collected

Account Registration: We collect information such as your name, email address, mailing address, phone number, birthday, and payment information when you create an account to make purchases.

Orders and Payment: We collect order details, shipping and billing information, and payment method when you place an order. Credit card numbers are used only for processing payments and are not retained.

Surveys and Contests: Optional information like gender, product preferences, and sizing may be collected through voluntary surveys and contests.

Website Activity: We may use cookies, web beacons, and other tracking technologies to collect information about your visit like browser type, time spent, pages visited, referring URL, ads clicked, and products viewed or searched.

Correspondence: Information may be collected if you contact us including by phone, email, live chat or social media. We may monitor and record such communications for quality assurance and training purposes.

Sweepstakes, Contests and Special Offers: We collect information you provide to enter sweepstakes or contests and to redeem special offers including name, age, address, and any other required details.

Mobile App: We may collect precise geolocation data and mobile device identifiers from your mobile device if you enable location-based services.

3. How We Use Information

We only use your personal information as permitted by law including:

  • To provide our Services and fulfill your orders
  • To respond to your inquiries and communicate with you
  • To send information about our products, services, and promotions
  • To detect and prevent fraud, abuse, security incidents, and other harmful activity
  • To customize content and improve your browsing experience
  • For internal training and quality assurance purposes
  • With your consent, or as otherwise disclosed at the time of collection

4. Sharing of Information

We do not share your personal information except:

  • With your consent
  • With our contracted service providers and partners who help us operate our Services
  • To comply with legal obligations and assertions of legal rights
  • In connection with a sale, merger, transfer or other reorganization of all or parts of our business

We require all third parties to respect the privacy of your information and honor the choices you have communicated.

5. Data Security

We follow generally accepted industry standards to secure your data during storage and transmission. However, no method of electronic transmission or storage can be guaranteed to be 100% secure.

We only retain personal information as long as necessary for permitted uses. We destroy or anonymize data when no longer needed.

6. Children’s Privacy

Our Services are intended for general audiences over the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that a child under 13 has provided us personal information without parental consent, we will take steps to delete that information.

7. Links to Other Websites

Our Services may contain links to third party sites and services. We are not responsible for the practices of those third parties. You should review their own privacy policies before providing them information.

8. Your Choices and Rights

You may opt-out of non-essential communications like promotional emails at any time through your account settings or using the unsubscribe link in emails.

You may access, update, or delete certain personal information by logging into your account and adjusting settings. You may also submit requests to access, update, or delete your information by contacting us.

You have the right to request deletion of your personal information. We will comply unless certain information is required to be retained by law or for legitimate business purposes.

9. International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. By accessing or using our Services or providing any personal information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

10. Changes to this Policy

We may occasionally update this Privacy Policy as needed to reflect changes in our practices, technology, legal requirements and other factors. We will post the updated version and indicate the revision date. Continued use of our Services after any changes constitutes acceptance.